Australia: ACCC assessing sharing economy review policies

The Australian Competition and Consumer Commission is evaluating the review policies for sharing economy platforms as part of an international initiative targeting online reviews and endorsements.

Annually, the International Consumer Protection and Enforcement Network works with over 50 consumer protection agencies around the world to conduct an internet sweep.

“The ACCC has three clear messages for businesses handling online reviews. Be transparent about commercial relationships and don’t let these influence the order in which reviews are published, don’t post or publish misleading reviews, and editing or deleting unfavourable reviews may be misleading,” ACCC Deputy Chair Delia Rickard said.

The ACCC is sweeping a range of platforms to find out what platforms are disclosing about their policies for publishing reviews and ensuring that reviews, and the way they are presented, are accurate and don’t mislead consumers.

Full Content: Australian Competition & Consumer Commission

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