The China Consumers Association, the government-backed consumer rights watchdog, has questioned Apple over complaints that its iPhone 6 and iPhone 6s models suddenly shut down without warning.
The association said in a statement posted on its website on Tuesday that it had received a “relatively large” number of complaints about the issue, without detailing numbers.
The problem occurs when the phones have about 50 to 60 per cent of their battery charged, or after a operating upgrade, or if the phone is at a low or “moderate” temperature, the association said.
The watchdog, whose funding mainly comes from the government, said it would keep pursuing the matter to safeguard consumers’ rights.
Apple said on Wednesday that it was aware of a very small number of iPhone 6s users who had reported that their iPhones unexpectedly turned off. “We’re working to get more information from these customers, and anyone with questions can contact AppleCare. We’re also working with government agencies to help customers who have … concerns,” the company said.
The complaints about the phones shutting down have been circulating on Chinese internet chat rooms and bulletin boards for a while, but it is the first time a state affiliated agency has stepped in.
Full Content: South China Morning Post
Want more news? Subscribe to CPI’s free daily newsletter for more headlines and updates on antitrust developments around the world.
Featured News
FTC Urged to Enforce Rarely Used Antitrust Law Against Retail Giants
Mar 28, 2024 by
CPI
UK’s Fingleton Bolsters Team with New Additions
Mar 28, 2024 by
CPI
Britain’s Competition Regulator Clears Aviva’s Acquisition of AIG Life UK
Mar 28, 2024 by
CPI
White House Implements New AI Safeguards to Protect Rights and Safety
Mar 28, 2024 by
CPI
Denver Court Sets August Date for Kroger-Albertsons Merger Showdown
Mar 28, 2024 by
CPI
Antitrust Mix by CPI
Antitrust Chronicle® – Real Estate & Antitrust
Mar 27, 2024 by
CPI
Systematic National Evidence of Steering by Real Estate Agents
Mar 27, 2024 by
CPI
Compliance Now! Actionable Antitrust Advice for the Residential Real Estate Industry
Mar 27, 2024 by
CPI
Real Estate Commissions: Some Insights from the Economics of Multi-Sided Platforms
Mar 27, 2024 by
CPI
New Ideas for Promoting Real Estate Brokerage Price Competition
Mar 27, 2024 by
CPI