China: Apple quizzed by consumer watchdog

The China Consumers Association, the government-backed consumer rights watchdog, has questioned Apple over complaints that its iPhone 6 and iPhone 6s models suddenly shut down without warning.

The association said in a statement posted on its website on Tuesday that it had received a “relatively large” number of complaints about the issue, without detailing numbers.

The problem occurs when the phones have about 50 to 60 per cent of their battery charged, or after a operating upgrade, or if the phone is at a low or “moderate” temperature, the association said.

The watchdog, whose funding mainly comes from the government, said it would keep pursuing the matter to safeguard consumers’ rights.

Apple said on Wednesday that it was aware of a very small number of iPhone 6s users who had reported that their iPhones unexpectedly turned off. “We’re working to get more information from these customers, and anyone with questions can contact AppleCare. We’re also working with government agencies to help customers who have … concerns,” the company said.

The complaints about the phones shutting down have been circulating on Chinese internet chat rooms and bulletin boards for a while, but it is the first time a state affiliated agency has stepped in.

Full Content: South China Morning Post

Want more news? Subscribe to CPI’s free daily newsletter for more headlines and updates on antitrust developments around the world.