The UK’s competition watchdog has taken action against Barclays after it failed, for a second time, to send annual payment protection insurance (PPI) reminders to some of Littlewoods credit card customers.
The Competition and Markets Authority (CMA) claims that between October 2016 and October 2017, Barclays failed to send reminders to 2,265 Littlewoods credit card customers, who had PPI policies.
Following that breach, Barclays wrote to all affected customers, providing a reminder of their right to cancel the policy and offer a refund.
Following an investigation into PPI by the Competition Commission in 2011, one of the measures introduced was that customers should receive an annual reminder from their provider setting out clearly how much they had paid for their PPI and their right to cancel the policy.
Full Content: The Telegraph