The Competition and Markets Authority (CMA) has announced it is writing to a number of online gambling firms regarding terms and practices that may place obstacles in the way of withdrawals, both inside and outside of promotions.
The UK Gambling Commission (UKGC) Programme Director Ian Angus said that the UKGC backs the investigation which has been initiated and conducted by the CMA. Mr. Angus further shared the Commission’s position that gambling operators should not be allowed to make their customers comply with unreasonable restrictions related to money withdrawals from their gambling accounts.
The UKGC also said that it expected all online gambling operators to closely review their existing terms and practices and to take into consideration the CMA requirements while considering if these terms are fair to their customers.
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