American cloud technology giant Salesforce has agreed to acquire Israeli-founded field service management company ClickSoftware Technologies for US$1.35 billion.
ClickSoftware, founded by Moshe Ben-Bassat in Givat Shmuel in 1997, has been owned by American private equity firm Francisco Partners since 2015. Salesforce claims the acquisition will enhance its Service Cloud customer relationship management (CRM) platform for customer service and support.
The acquisition is expected to close by October 31, subject to antitrust clearance in the United States and Israel.
“At Salesforce, we introduced our Field Service Lightning product in 2016 in close collaboration with ClickSoftware for our customers to manage field service,” Elad Donsky, Salesforce vice-president of engineering and head of Israel R&D, told The Jerusalem Post.
“The product became very successful with our customers and the business is growing really fast. We decided recently that we want to work on this product together, listen to our customers and actually acquire Click, the leading company in providing field service tools.”