Apple announced two major changes to how it handles App Store disputes with third-party developers. The first is that Apple will now allow developers to appeal a specific violation of an App Store guideline, and that there will also be a separate process for challenging the guideline itself. Additionally, Apple says it will no longer delay app updates intended to fix bugs and other core functions over App Store disputes.
“Additionally, two changes are coming to the app review process and will be implemented this summer. First, developers will not only be able to appeal decisions about whether an app violates a given guideline of the App Store Review Guidelines, but will also have a mechanism to challenge the guideline itself,” reads a press release from Apple published this afternoon. “Second, for apps that are already on the App Store, bug fixes will no longer be delayed over guideline violations except for those related to legal issues. Developers will instead be able to address the issue in their next submission.”
The changes come in the wake of Apple’s high-profile showdown with Hey, a new email service from software developer Basecamp. The service launched last week as an invite-only website and a companion iOS app, with a full launch slated for July. But after initially approving the app, Apple later rejected Basecamp’s subsequent updates and kicked off what became a very public feud between the company and Basecamp’s co-founders, CEO Jason Fried and CTO David Heinemeier Hansson, over whether Hey could exist in the App Store in its current form at all. The feud, inconveniently for Apple, coincided with the announcement of two antitrust probes from the European Union last week that were spurred in part from complaints from longtime Apple rivals like Spotify.
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