US lawmakers questioned Facebook on Tuesday, October 5, accusing Zuckerberg of pushing for higher profits while ignoring user safety, reported Reuters. They also demanded that regulators investigate whistleblower accusations that the social media company harms children and stokes divisions.
Coming a day after Facebook and its units including Instagram suffered an outage, whistleblower Frances Haugen testified in a congressional hearing that “for more than five hours Facebook wasn’t used to deepen divides, destabilize democracies and make young girls and women feel bad about their bodies.”
In an opening statement to a Senate Commerce subcommittee, chair Senator Richard Blumenthal, a Democrat, said Facebook knew that its products were addictive, like cigarettes. “Tech now faces that big tobacco jawdropping moment of truth,” he said.
He called for Zuckerberg to testify before the committee, and for the Securities and Exchange Commission and Federal Trade Commission to investigate the company.
“Our children are the ones who are victims. Teens today looking in the mirror feel doubt and insecurity. Mark Zuckerberg ought to be looking at himself in the mirror,” Blumenthal said, adding that Zuckerberg instead was going sailing.
Haugen, a former product manager on Facebook’s civic misinformation team who has turned whistleblower, said Facebook has sought to keep its operations confidential.
“Today, no regulator has a menu of solutions for how to fix Facebook, because Facebook didn’t want them to know enough about what’s causing the problems. Otherwise, there wouldn’t have been need for a whistleblower,” she said.
The top Republican on the subcommittee, Marsha Blackburn, said that Facebook turned a blind eye to children below age 13 on its sites. “It is clear that Facebook prioritizes profit over the well-being of children and all users.”
Facebook spokesman Kevin McAlister wrote in an email ahead of the hearing that the company sees protecting its community as more important than maximizing profits and stated it was not accurate that leaked internal research demonstrated that Instagram was “toxic” for teenage girls.
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