Protecting consumers’ interests in digital markets: The experience of Australia

Sara Court; OECD On the Level

As Australia’s national competition and consumer regulator, the ACCC’s job is to promote competition and fair trading, and to regulate Australian national infrastructure to help to make our market economy work for everyone.

The impact of digital technology across the economy can hardly be overstated. The ubiquity of Google and Facebook has meant that many consumers feel they have to join or use these platforms, and agree to their non-negotiable terms of use, in order to receive communications and remain involved in community life.  In the finance sector, the growth of Fintech companies has led to increased competition for the harnessing of consumer data.

In addition to raising questions of the trade-off between privacy and convenience, the digital platforms are also presenting significant challenges to competition agencies around the world…

Continue Reading…