British energy regulator Ofgem has announced it intends to confirm a provisional order on big six supplier Npower, requiring it to “fully cooperate” in the latest simplified collective switch trial.
Ofgem issued the provisional order on September 24 after Npower had “refused to fully comply.”
Suppliers are required to take part in Ofgem’s program of consumer engagement trials which are testing ways to help those on more expensive default deals to save money through switching, the regulator said.
The trial of 100,000 Npower customers is now underway and confirmation of the provisional order will ensure that Npower “fully co-operates in all aspects of the trial.”
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