UK’s CMA Takes Norton Antivirus To Court In Consumer Protection Case

Antivirus software maker Norton is being taken to court by the UK’s competition regulator over claims it refused to provide certain information requested for an investigation, reported Yahoo News.

The Competition and Markets Authority (CMA) stated the “unprecedented decision” comes after the firm failed to provide some details about research it had carried out on how customers responded to website information on auto-renewal and pricing.

Norton – which provides a number of leading antivirus and malware software products – is being investigated over concerns that its terms and practices for automatically renewing contracts could lead to customers paying for services they no longer want or need.

The CMA started probing the antivirus software sector in November 2018, scrutinizing whether Norton provides enough information that a contract will automatically renew.

It is also examining whether customers are presented with adequate ways to cancel and price promotions.

The CMA stated it considers the withholding of such data to be a breach of Norton’s legal obligations. It is the first time the regulator has had to go through the courts in a consumer protection case.

“It is completely unacceptable that a leading antivirus software firm has refused to supply all the information we asked for, which is why we’re taking the firm to court,” said Andrea Coscelli, chief executive of the CMA.